EDS has signed a five-year, US$1 billion IT Master Services Agreement (MSA) with Royal Dutch Shell (Shell) the end of last month. The agreement is one of three IT outsourcing agreements between Shell and three key suppliers, and is expected to deliver Shell a substantial business improvement over the five year initial term of the contract.

Under the terms of the agreement, EDS will manage Shell’s end-user computing services including desktop, service desk, on-site services, back-up and disaster recovery, mobile information protection and managed messaging services, for 150,000 users in over 100 countries across its global operations. To reduce management complexity for Shell, EDS will also act as operational integrator, collaborating closely with Shell’s other key IT suppliers. Approximately 1,500 IT professionals, including Shell full-time employees and contractors currently working for Shell, will join EDS, in 65 countries globally.

“EDS has a significant global presence and proven experience in large scale IT outsourcing. We have asked them to apply their broad experience and act as operational integrator toward our other key partners,” said Alan Matula, executive vice president and chief information officer, Shell. “Shell demands consistent and agile IT support to operate in a competitive global industry. We expect our sourcing approach with EDS and our other key suppliers to deliver significant value to our businesses.”

This is a typical IT outsourcing case under strategic partnership with key supplier.

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This entry was posted on Friday, April 18th, 2008 at 12:05 am and is filed under Technology, supply chain management, what's new. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.